A Few Cool Details Regarding Customer Complaint That You May Find Helpful
22 10 2009As somebody who works in a customer service job, I receive to see my fair share of customer complaints. Folks are trying to get rid of credit card debt and it makes them testy. Nearly on a daily basis, some or the other customer enters our store to complain relating to the product or the service or both. It doesn’t fit their niche. While it might not be right to say which all customer complaints are annoying, there are those customers, who notably aggravate me with their right to customer complaints. Allow me to explain.
There was this one guy who ‘mistakenly’ bought a pair of shoes with 2 left feet. When I worked for a roofing tracy company, this not ever happened of course, for the reason that the purchases were so big. I kid you not. In fact, the shoes department is the one with a quite high number of customer complaints. Well, this gentleman bought the shoes alright, but if he were like you or me, he might have realized which there was something wrong the first time he tried them on. But which not ever happened in his case. He managed to wear these shoes for an almost continuous period of three months before a colleague pointed out which there was something wrong. Which is when he came back to the store to lodge a customer complaint relating to the service he was offered.
Usually, if he had brought the shoes back in a almost fresh condition, we might have handed him a refund and considered the case closed. But in this exact case, the shoes were not just worn out. They were almost in tatters. And all the while he insisted on his right to file a customer complaint and seek a refund. I tried explaining to him politely which although he had bought and taken home 2 left shoes, he should have brought the matter to our notice through customer complaints well in advance. And at any rate, she he had almost destroyed the shoes, we ourselves had no make use of for them. While his loss was just one pair, we had in effect lost 2 pairs of solid shoes. Unless of course there was another customer who might ‘mistakenly’ purchase 2 right shoes!
And then there was the customer complaint relating to the female who bought an artificial mink coat and came back to the store almost six months later to lodge a customer complaint. Her area? Was which she had been deceived into buying an artificial mink coat and wanted her money back. Needless to mention, the offending mink coat had been well used and was really the worse for wear. But file a customer complaint she might.
These are the customer complaint cases which I discover greatly taxing. Assisting out somebody when we have made a mistake or even helping somebody who unintentionally made a shopping mistake is all fine. In fact, the gratitude for such customers is well worth the initial aggression they show. But customers who intend to take stores for a ride and then demand on the right to file customer complaints to cover their own failings are the ones who receive my goat. While I am all for encouraging customer complaints as a ration course of action, I discover myself increasingly reluctant to aid out such people.
Categories : Business and Management





